Quality Assurance

Mission

The mission of the Quality Management program is to ensure our clients receive excellent, accurate, and appropriate assistance, that Tehama County residents have access to our services, and that quality care is an ongoing process focused on continued improvement.

General Information

The Quality Management program examines state regulations to ensure our programs, policies, and procedures are current and within accepted practices. It is very important that we adhere to legal requirements, suitability, accessibility to services, and beneficiary protection, including patients’ rights issues and client satisfaction.

The Quality Management program provides training on the above issues to staff members and solicits feedback on areas needing refinement. We also maintain a Quality Improvement Workplan to ensure commitment to advancement. This workplan is updated annually and can be found here.

The Quality Improvement Program is designed to implement, coordinate, monitor, and evaluate performance activities. The primary concerns include, but are not limited to:

Program integrity and compliance
Grievances and appeals
Beneficiary and provider satisfaction
Performance improvement
Beneficiary and system outcomes
Utilization management and clinical reviews

The Quality Improvement Program is managed by The Quality Improvement Committee, which meets monthly to explore, plan, and implement enhancement measures. If you would like more information regarding becoming a member of the Quality Improvement Committee, or you would like to express concerns please contact the Quality Assurance Manager or complete a grievance form and return it to PO Box 400, Red Bluff, CA 96080

Complaints

If you need to submit a complaint outside of a grievance related to services received. You can submit the attached form to us by bringing it to our office, by mail, or by fax as noted on the form. Click here for English and here for Spanish.