Patients’ Rights

Goal

Our goal is to ensure all clients are treated fairly and with respect.

General Info

“Californians with mental illnesses who are receiving treatment in mental health facilities, including those persons subject to involuntary commitment, are guaranteed numerous rights under Welfare and Institutions code (W&I Code), Section 5325, including the right to be free from abuse and neglect, the right to privacy, dignity, and humane care, and the right to basic procedural protections in the commitment process.” – Department of Health Care Services (DHCS) (dhcs.ca.gov)

Behavioral Health clients have the same legal rights guaranteed to everyone by the Constitution and other laws. Clients do not lose their rights by being hospitalized. Patients’ Rights can help with a variety of issues, including complaints about treatment.

If you have any questions or would like to make a complaint about a possible violation of your rights, please call the California Office of Patients’ Rights at (916) 504-5810 or call the TCHSA Behavioral Health Division Quality Assurance Manager at 530-527-8491 x3014.

Services Offered

Patients’ Rights

“Californians with mental illnesses who are receiving treatment in mental health facilities, including those persons subject to involuntary commitment, are guaranteed numerous rights under Welfare and Institutions code (W&I Code), Section 5325, including the right to be free from abuse and neglect, the right to privacy, dignity, and humane care, and the right to basic procedural protections in the commitment process.” – Department of Health Care Services (DHCS) (dhcs.ca.gov)

State Issued Patients’ Rights Handbooks

http://www.dhcs.ca.gov/services/Documents/Handbook_English.pdf
http://www.dhcs.ca.gov/services/Documents/Spanish_HB.pdf

If you have any questions or would like to make a complaint about a possible violation of your rights, please call the Patients’ Rights Advocate at 530-528-4923 or call the California Office of Patients’ Rights at (916) 504-5810 (http://www.disabilityrightsca.org/).

To learn more about filing a grievance or the appeals process download the member problem solution guide under the publications section of our website.

Patients’ Rights Handbooks

English – http://www.dhcs.ca.gov/services/Documents/Handbook_English.pdf
Spanish/Español – http://www.dhcs.ca.gov/services/Documents/Spanish_HB.pdf
California Office of Patients’ Rights – http://www.disabilityrightsca.org/