To ensure fair, equal, and quality services are extended to all community members. Creating an environment of safety, respect, and kindness for the most effective care possible.

Patients have the same legal rights guaranteed to all Americans by the Constitution and other recognized edicts. Individuals do not lose their rights by being hospitalized. Access to patients’ rights information can clarify a variety of issues and offer solutions for many situations. State issued handbooks outlining rights can be found in English here or Spanish here. Another great resource is the Tehama County Mental Health Plan Beneficiary Handbook which can be accessed here. Tehama County Health Agency believes knowing your rights is an empowering tool when accessing any type of Health Care. If you have questions about compliance, please see our page on the subject here, you can also read an overview of our privacy practices here. It is our goal to offer quality care to every individual in need, you may get more resources on this subject here.

Patients’ Rights Advocacy: If you have any questions or would like to make a complaint about a possible rights violation, please call 1-530-527-8491 ext. 3014 to speak to a local Patients’ Rights Advocate or the California Office of Patients’ Rights at 1-916-504-5810. Our goal is to address and correct any issues so that every patient’s experience is constructive.

At Tehama County Health Agency, we recognize that individuals experiencing mental illness and receiving treatment in mental health facilities, whether voluntarily or involuntarily, are guaranteed numerous rights under the Welfare & Institutions code, Section 5325. These include the right to be free from abuse and neglect, as well as the right to privacy, dignity, humane care, and the right to basic procedural protections in the commitment process. You can review much of this information at the Department of Health Care Services website.

If you would like to learn more about filing a grievance or the appeals process download the member problem solution.

NON-DISCRIMINATION NOTICE:  Discrimination is against the law.  TCHSA follows State and Federal civil rights laws.  TCHSA does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.

TCHSA provides:

• Free aids and services to people with disabilities to help them communicate better, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, braille, audio or accessible electronic formats)
• Free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information in other languages

If you need these services, please let TCHSA know by calling 1-800-240-3208.  Or, if you cannot hear or speak well, please call TTY:711.